For the past few days I have fought a small war with the Embarcadero registration system. For some unknown reason, Delphi XE installed fine but when I tried to register it, I got back
“No valid license information found for Embarcadero(R) Delphi(R) XE.
You must provide a valid serial number in order to use Embarcadero(R)
Delphi(R) XE. Do you want to run the registration wizard again?”
The funny thing was that my registration count got incremented nevertheless! Of course I only noticed this after five failed installs when the sixth attempt told me that I’ve used my installation bonus and I can install no more Delphis :( Most probably there was some clash between the fresh Delphi XE installation, previous trial version and pre-previous
[sorry I can’t tell you about it] version. Of course, I did try to fully remove all remnants of all installations but obviously I missed some important part.
At that point I did the right thing and opened a support case. A guy from Embarcadero support responded soon enough with a note that he bumped my registration count and I can retry. Of course I already knew that retrying won’t help so I asked him how to fully clean up my machine.
Then I waited 24 hours …
Next day I sent few more mails and finally got a pretty comprehensive clean-up list. Then only problem was that it was completely b
0rken (as you’ll see in a second).
So I sent a response to that mail, requesting clarification of some items.
No reply.
Then the weekend occurred …
Nothing happened yesterday either. At last I sent another mail urging the support to please respond to my question and bump my registration count again (as I was already up to 10 registrations – only one of them really successful, and that one was on another machine).
Finally I got the reply. Actually, I received a mail stating that my registration count was bumped again. Nothing else. No reply to any of my questions. Nada, zip, zilch.
It looks like Embarcadero has tech support that can only do two things. 1. Bump registration count. 2. Send around bad instructions on how to remove remnants of Delphi from your system.
Embarcadero people, if you really want Delphi to be successful again, you should educate your tech support.
Luckily, I know enough about Delphi to clean my system even without answers to my questions so I was able to finally install XE. Hurrah!
I still have to prove that the cleanup list is really really bad, yes? Well, here it is, directly pasted from the support mail. My comments are in italic.
1. Uninstall the product via the "Embarcadero Rad Studio 2010" entry in "Uninstall a Program" in the Control Panel
I’m trying to uninstall Delphi XE so “Embarcadero RAD Studio XE” would be a better choice.
2. Remove the C:\Program Files\Codegear\Rad Studio\8.0 directory
Actually, folder is named \Embarcadero\, not \Codegear\.
3. Remove the C:\Users\Public\Public Documents\Rad Studio directory
That would trash the Delphi 2010 install. Only 8.0 subfolder has to be removed.
4. Remove the c:\ProgramData\CodeGear\Rad Studio\8.0 directory
Again, it’s \Embarcadero\.
5. Remove the HKEY_LOCAL_MACHINE\SOFTWARE\CodeGear\BDS\8.0 registry key
Same here.
6. Remove the HKEY_CURRENT_USER\SOFTWARE\CodeGear\BDS\8.0 registry key
And here.
7. Remove the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A2B58B18-5D04-4006-9713-B6945880746E} registry key
8. Remove the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CodeGear RAD Studio 2010 registry key
Embarcadero RAD Studio XE, not CodeGear RAD Studio 2010.
9. Remove folders with a GUID name in C:\Documents and Settings\All Users\Application Data\
In item 3, C:\Users was used. Here, C:\Documents and Settings. On every computer, one of those will not be the correct choice.
9a. You can find the specific GUID folder names to remove by browsing to the subkeys of HKEY_LOCAL_MACHINE\Software\MimarSinan\InstallAware\Ident.Cache\
10. Remove the following files from Windows\System32:
10a. *120.bpl
10b. *120.jdbg
10c. *120.xml
In Delphi XE, those files end in 150, not 120. And on a 64-bit system they live in \Windows\SysWOW64.
10d. bdeadmin.*
10e. cc32*.dll
10f. midas.*
Dear reader, please tell me – am I overreacting? Or somebody should be fired here for not doing his/her work (and I definitely don’t mean the poor tech support guy I was talking to)?