tag:blogger.com,1999:blog-29331675.post5227328786801086023..comments2024-03-05T17:37:00.995+01:00Comments on The Delphi Geek: Embarcadero tech support should pull its act togethergabr42http://www.blogger.com/profile/06903558857617342477noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-29331675.post-573428749542620182011-09-05T11:31:31.460+02:002011-09-05T11:31:31.460+02:00I got the same problem. They tried to help me, and...I got the same problem. They tried to help me, and were more responsive than in your case, which I appreciated. But in the end I had to fix it myself by just creating a new windows account and installing into that :-(JonPhttps://www.blogger.com/profile/11174247740647305672noreply@blogger.comtag:blogger.com,1999:blog-29331675.post-80013990025348286412010-11-16T08:52:37.924+01:002010-11-16T08:52:37.924+01:00Wow, that and the Update 1 / DDevExtension fiasco ...Wow, that and the Update 1 / DDevExtension fiasco in the same week-end...Françoishttp://fgaillard.comnoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-36899082383694439362010-11-16T07:04:18.030+01:002010-11-16T07:04:18.030+01:00It's a pity.
So much for their QC department&...It's a pity.<br /><br />So much for their QC department's work.<br /><br />EMB has been boasting that they are more QC conscious and are testing everything extensively.<br /><br />Looking at your experience I feel that for EMB QC is nothing but a big JOKE!<br /><br />Thanks got our company's management did not think of upgrading from Delphi 2007 to the latest version.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-21142736794133983322010-11-16T06:04:51.990+01:002010-11-16T06:04:51.990+01:00Any company that doesn't take care of its most...Any company that doesn't take care of its most loyal customers will not be around for very long.<br /><br />Even when you want to drink the best coffee brew in the world, it doesn't help if you can get served.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-60138870703548029672010-11-15T23:17:47.417+01:002010-11-15T23:17:47.417+01:00It's not good that their removal instructions ...It's not good that their removal instructions are so awful. It does read like something that was created correctly for D2005 or similar, then updated over time by people with varying levels of cluefulness. Time for them to send it back to the clueful person for an update.<br />The rest... excuse me if I regard that as usual behaviour. Like others, I'm used to dealing with resellers instead of the Borland/Codegear/Embarcadero Sales Prevention Department, because it's actually possible to buy from our local reseller.<br />I'm surprised Embarcadero don't sell a "C# for Delphi programmers" course and offer an "Upgrade to Microsoft" path. That definitely seems to be the approach their sales and support people prefer us to take.Mozhttp://www.moz.geek.nznoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-68931618720472094732010-11-15T22:41:58.075+01:002010-11-15T22:41:58.075+01:00The majority of these problems all stem from the s...The majority of these problems all stem from the same root cause: A draconian registration/activation procedure that was borked.<br /><br />We had an almost identical problem in the past, where a perfectly valid serial # refused to activate yet each attempt to do so bumped our activation count until we reached the point where even if the activation attempt were successful, it would have been refused due to us exceeding our activation limit.<br /><br />The solution is not to fix the support desk so that when this happens proper support is given, the solution is to fix registration/activation.<br /><br />Similarly, my developer account has a whole bunch of Turbo Explorer licenses associated with it. Licenses I never use and do not wish to have polluting my account.<br /><br />Embarcadero's response is that they cannot allow me to delete those licenses as they could then be used by someone else! WHO CARES?!? They are FREE licenses!!!<br /><br />At the very least, allow me to tag licenses as in use/no longer in use, for my own purposes, i.e. to filter the list of "active" (from *my* perspective) licenses.<br /><br />If a draconian and flawed registration/activation systems is to be imposed on a user community, at least make it serve SOME useful purpose TO that community!!Jolyon Smithhttp://www.deltics.co.nz/blognoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-37168138416535053342010-11-15T22:28:26.474+01:002010-11-15T22:28:26.474+01:00Well, I'm only starting a company, and Embarca...Well, I'm only starting a company, and Embarcadero sales did everything to _keep_ me from buying their product. If I weren't this self-hating massochistic Delphi geek... (who isn't these days?)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-5052658585652102832010-11-15T21:47:49.735+01:002010-11-15T21:47:49.735+01:00"Embarcadero tech support should pull its act..."Embarcadero tech support should pull its act together "<br /><br />They should have pulled their act together along time ago.<br /><br />Mark my word. Their losing customers more and more each year. They lost our company (Purchases of Delphi and Interbase licenses). We now only have one license of Delphi (2010). We wont upgrade any further. We have moved all development to Java. We maintain a delphi 7 and delphi 2010 license for legacy code. We said goodbye to Embarcadero and thee silly maintence fees and outrageous upgrade prices.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-14183350060838524162010-11-15T20:32:39.897+01:002010-11-15T20:32:39.897+01:00Hard to believe that in this day and age developer...Hard to believe that in this day and age developers still put up with this bullshit. Wake up Embarcadero, before it's too late!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-65923306547073869162010-11-15T20:20:29.125+01:002010-11-15T20:20:29.125+01:00I have told Emba the same since several years.
1...I have told Emba the same since several years. <br /><br />1. Leave InstallAware<br />2. Leave MSI based installer<br />3. Remove .net from all RAD Studio components.<br /><br />Those technologies don't work. I see that almost every day. For example InnoSetup is able to clean up every bit. After a cleanup you have exactly the system as it was before the installation.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29331675.post-2298438488065539202010-11-15T18:50:09.340+01:002010-11-15T18:50:09.340+01:00To clarify few points...
I don't mind having ...To clarify few points...<br /><br />I don't mind having registration problems. That's what happens when you are installing all kinds of weird versions of software on your system. Happens to best of us.<br /><br />I do mind receiving cleanup list that would trash half of my installed Delphis. And I definitely mind not getting answers to my questions but only template responses.gabr42https://www.blogger.com/profile/06903558857617342477noreply@blogger.comtag:blogger.com,1999:blog-29331675.post-47485752565707541992010-11-15T18:39:02.479+01:002010-11-15T18:39:02.479+01:00Just reading your posts raises my heart rate. I u...Just reading your posts raises my heart rate. I understand they need to protect their IP and revenue stream, but putting a bad taste in your mouth has the opposite effect.<br /><br />They are losing mind share to Microsoft. Now isn't the time for draconian DRM. <br /><br />I wish them (and you) luck with it.Michaelhttps://www.blogger.com/profile/09108721777783507215noreply@blogger.comtag:blogger.com,1999:blog-29331675.post-82091185500163631332010-11-15T18:38:46.372+01:002010-11-15T18:38:46.372+01:00Thanks; I'm alerting support about this. It...Thanks; I'm alerting support about this. It's certainly wrong.Craighttps://www.blogger.com/profile/02430615130349705538noreply@blogger.com